Member Protection & Information Officer (MPIO)
Contact Details
mpio@peninsulastrikersjfc.com.au
What is an MPIO?
MPIOs are there to listen to issues raised by members of any sport before triaging and referring them to the right place to find a resolution or outcome.
The MPIO is responsible for providing information about a person’s;
- rights and responsibilities
- options to an individual making a complaint or raising a concern, as well as
- information support during the process
MPIOs do not handle complaints or investigate grievances.
What an MPIO can do:
- Listen
- Act as an impartial support person
- Provide information about discrimination, harassment and child abuse
- Provide information about the Member Protection Policy and the options available to resolve the complaint
- Provide information about relevant laws and the right to complain externally
- Discuss possible strategies the individual can use to deal directly with the other person
- Provide contact details for counselling or other referrals as appropriate or as requested
What an MPIO can’t do:
- Advocate
- Take sides or judge
- Give legal advice Intervene in a complaint resolution process
- Investigate complaints
- Breach confidentiality
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